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NIST GCR 05–873
Customer Satisfaction Findings from the Advanced Technology Program’s
Survey of ATP Applicants 2002
6. ATP Proposal
Debriefing:
Nonawardee Views
Applicants who are
not awarded funding from the Advanced Technology Program (ATP)
are provided a telephone debriefing on the strengths and weaknesses of their
proposals
vis a vis ATP selection criteria. The Survey of ATP Applicants 2002 collected
information from
nonawardees about their views of the proposal debriefing.
Nonawardees were asked
to indicate their level of satisfaction with
the following aspects of the proposal debriefing:
- Timeliness
- Clarity of content
- Comprehensiveness of content
Nonawardees were also asked whether they
would prefer oral or written formats for the
proposal debriefing. |
Nonawardees have mixed views of their ATP proposal
debriefings
- Just over
half of nonawardees were satisfied regarding the timeliness
of their debriefing.
(See Figure 6–1.)8
- Just over half of nonawardees
were satisfied regarding their debriefing’s
clarity of content.
(See Figure 6–1.)
- Just over half of nonawardees
were satisfied regarding the comprehensiveness of content
for their debriefing. (See Figure 6–1.)
Figure 6.1. Applicant Satisfaction with Proposal Debriefing
Figure 6.2. Preferences for Format of Proposal Debriefing
Nonawardees prefer
oral and written debriefing formats in equal degrees
- 43% of nonawardees
would prefer an oral format for the proposal debriefing, while
41% say they would prefer a written format, and 16% report
having no preference.
(See Figure 6–2.)
Applicants across different
ATP technology areas report some
variation in satisfaction with debriefings
- Applicant satisfaction
with the timeliness, clarity and comprehensiveness of debriefings
varies somewhat by ATP technology area. (See Table 6–1.)
| |
Materials
and Biotechnology |
Chemistry |
Electronics |
Information
Technology |
 Timeliness |
| Very satisfied |
30% |
35% |
25%
|
25% |
| Somewhat satisfied |
28% |
32% |
22%
|
30% |
| Neither |
19% |
17% |
25% |
19% |
| Very dissatisfied |
14% |
12% |
19% |
15% |
| Somewhat dissatisfied |
8% |
5% |
9% |
10% |
| Promptness
of Service |
| Very useful |
18% |
27% |
24% |
29% |
| Somewhat useful |
28% |
43% |
30% |
23% |
| Neither |
11% |
9% |
19% |
18% |
| Very dissatisfied |
20% |
10% |
14% |
21% |
| Somewhat dissatisfied |
22% |
10% |
13% |
9% |
| Help
in Resolving |
| Very useful |
15% |
23%
|
17%
|
25% |
| Somewhat useful |
26% |
43% |
33% |
29% |
| Neither |
16% |
15% |
23% |
18% |
| Very dissatisfied |
21% |
9% |
12% |
20% |
| Somewhat dissatisfied |
22% |
10% |
15% |
9% |
____________________
8. We have combined the response categories “very
satisfied” and “somewhat
satisfied” for ease of
reporting.
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of Contents or go to next section.
Date created:
August 1, 205
Last updated:
August 4, 2005
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