NIST GCR 05–873
Customer Satisfaction Findings from the Advanced Technology Program’s
Survey of ATP Applicants 2002

Appendix

The ATP Customer Satisfaction Survey was a component of the Survey of ATP Applicants 2002. The 17 customer satisfaction questions (27 survey items) that comprised Section IV, “Proposal Preparation and Review,” are shown in this appendix.

ATP Customer Satisfaction Survey 2002 (Excerpted from the Survey of ATP Applicants 2002)

IV. Proposal Preparation and Review

Now we have some questions about your experience during the proposal preparation and review process.

9. How useful have each the following been for you as an information source about ATP?
9a. ATP website
9b. ATP Proposers Conference
9c. ATP information booth at industry or trade association meetings
9d. Industry or company colleagues
❏ Very useful
❏ Somewhat useful
❏ Not too useful
❏ Not at all useful
❏ No experience with this source

10. If there were any other useful information sources about ATP please tell us:

______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________

11. Please rate your level of satisfaction with the ATP Proposal Preparation Kit in terms of:
11a. Ease of use
11b. Clarity of content
11c. Comprehensiveness of content
❏ Very satisfied
❏ Somewhat satisfied
❏ Neither satisfied nor dissatisfied
❏ Somewhat dissatisfied
❏ Very dissatisfied

12. If the ATP Proposal Preparation Kit were sent to you in a CD version instead of in a paper hardcopy version, would this be a problem for you?
❏ Yes
❏ No

13a. Did you submit your proposal electronically through ATP’s Electronic Submission System (ESS)?
❏ Yes
❏ No, but tried to do so
❏ No, and did not try to (Go to #14)
13b. How easy or difficult to use was the Electronic Submission System (ESS)?
❏ Very easy
❏ Somewhat easy
❏ Somewhat difficult
❏ Very difficult

14. Did you contact ATP staff with questions regarding your application?
❏ Yes
❏ No (Go to #16)
❏ Don’t remember (Go to #16)

15. When you contacted ATP staff, how satisfied were you with the following?
15a. Courtesy of the staff
15b. Promptness of the service
15c. Help in resolving problems or issues
❏ Very satisfied
❏ Somewhat satisfied
❏ Neither satisfied nor dissatisfied
❏ Somewhat dissatisfied
❏ Very dissatisfied

16. Currently, applicants submit proposals in multiple stages instead of in a single stage that combines both technical and business plans. Please indicate your preferred proposal submission process.
❏ Single stage
❏ Multiple stages
❏ No preference

17. How many total hours of staff time did your company use in preparing your ATP proposal?
❏ None
❏ Less than 40 hours
❏ 40 to less than 80 hours
❏ 80 to less than 160 hours
❏ 160 to less than 240 hours
❏ 240 to less than 320 hours
❏ 320 to less than 400 hours
❏ 400 to less than 480 hours
❏ 480 hours or more
❏ Don’t know

18. What was the total cost to your company in preparing the ATP proposal?
❏ None
❏ Less than $5,000
❏ $5,000 to less than $10,000
❏ $10,000 to less than $15,000
❏ $15,000 to less than $20,000
❏ $20,000 to less than $30,000
❏ $30,000 to less than $40,000
❏ $40,000 to less than $50,000
❏ $50,000 to less than $75,000
❏ $75,000 or more
❏ Don’t know

19. Regardless of whether you received funding for the project, how useful was it for your company to go through the process of preparing the ATP proposal?
❏ Very useful
❏ Somewhat useful
❏ Not too useful
❏ Not at all useful

20. Overall, how useful to your company was the evaluative feedback you received from ATP during the review process, for example in oral review or proposal debriefing?
❏ Very useful
❏ Somewhat useful
❏ Not too useful
❏ Not at all useful

21. Please indicate your level of satisfaction with the following aspects of the proposal debriefing:
21a. Timeliness
21b. Clarity of content
21c. Comprehensiveness of content
❏ Very satisfied
❏ Somewhat satisfied
❏ Neither satisfied nor dissatisfied
❏ Somewhat dissatisfied
❏ Very dissatisfied

22. Would you prefer oral or written format for the proposal debriefing?
❏ Oral
❏ Written
❏ No preference

23. Regardless of the outcome of your proposal, to what extent do you believe the ATP review and decision process was a fair process?
❏ Large extent
❏ Moderate extent
❏ Small extent
❏ Not at all

24. If you have any other comments about the ATP application and review process, please share them with us:

______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________

25. How likely is it that you will apply for funding again from ATP?
❏ Very likely
❏ Somewhat likely
❏ Somewhat unlikely
❏ Very unlikely
❏ Don’t know

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Date created: August 1, 205
Last updated: August 4, 2005

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