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NIST GCR 05–873 AbstractDuring the first part of 2004, the Advanced Technology Program (ATP) and Westat, a survey research firm under contract to ATP, conducted a survey of all applicants to the 2002 ATP competition. Seventeen of the survey questions addressed issues of customer satisfaction. Topics covered included perceptions of the ATP proposal process; tools, information and materials provided by ATP; satisfaction with staff; nonawardee views of the debriefings offered by ATP; and estimates of time and cost of proposal preparation. Surveying all applicants enables ATP to analyze and compare responses of both awardees and nonawardees. Overall, respondents viewed the ATP review and decision process as fair; found the ATP processes, information, tools and materials to be useful; and were satisfied with ATP staff. In general, awardees rated ATP higher on customer satisfaction questions than did nonawardees, although most nonawardees offered favorable ratings as well. Responses to customer satisfaction questions given by 2002 applicants were the same or very similar to responses to the same questions provided by applicants to the 2000 competition. Return to Table of Contents or go to next section. Date created: July 29, 205 |
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ATP website comments: webmaster-atp@nist.gov / Technical ATP inquiries: InfoCoord.ATP@nist.gov. NIST is an agency of the U.S. Commerce Department |
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