L-1 Applicant Satisfaction with ATP Staff

L-1 Applicant Satisfaction with ATP Staff

The Advanced Technology Program (ATP) aims to make the proposal process a smooth one for applicants. Applicants can contact ATP staff with questions about the process. The Survey of ATP Applicants 2002 collected information about applicants’ satisfaction with ATP staff responses to their questions.

Respondents were asked whether they had contacted ATP staff with questions about their application. Those who had contacted ATP were asked to indicate how satisfied they were with the:

a) Courtesy of the staff
b) Promptness of the service
c) Help in resolving problems or issues

Almost two-thirds of the 2002 applicants contacted ATP staff with questions about their application

59% of respondents reported having contacted ATP staff, 32% said they had not contacted the staff, and another 9% could not remember if they had done so.
Awardees were more likely to have contacted ATP staff (65%) than were Nonawardees (57%).

Most applicants contacting the ATP staff were satisfied with the courtesy they received

91% of the applicants who contacted ATP staff said they were satisfied with the courtesy of the staff (see Figure 1). ¹

Most applicants contacting the ATP were satisfied with the promptness of their service

87% of the applicants who contacted ATP staff said they were satisfied with the promptness of their service (see Figure 1).

Most applicants contacting the ATP were satisfied with the help they received in resolving problems or issues

84% of the applicants who contacted ATP staff said they were satisfied with the help they received (see Figure 1).

Figure 1 - Satisfaction with ATP Staff (Among Applicants who Contacted ATP Staff)

Both Awardees and Nonawardees view ATP staff positively

Awardees view their contact with ATP staff more favorably than Nonawardees (see Table 1).
Still, most Nonawardees who contact ATP staff reported being satisfied.

TABLE 1. Awardee and Nonawardee Satisfaction with ATP Staff (Among Applicants who Contacted ATP Staff)

	AWARDEES	NONAWARDEES
Courtesy of Staff
Very satisfied	86%	65%
Somewhat satisfied	12%	24%
Promptness of Service
Very satisfied	72%	52%
Somewhat satisfied	27%	31%
Help in Resolving Problems or Issues
Very satisfied	71%	48%
Somewhat satisfied	27%	32%

Applicants in different ATP technology areas are satisfied with their contacts with ATP staff

Applicants across different technology areas reported satisfaction with the courtesy, promptness, and help provided by ATP staff (see Table 2).

TABLE 2. Satisfaction with ATP Staff by Technology Area (Among Applicants who Contacted ATP Staff)

	BIOTECHNOLOGY	MATERIALS AND CHEMISTRY	ELECTRONICS	INFORMATION TECHNOLOGY
Courtesy of Staff
Very satisfied	63%	72%	71%	74%
Somewhat satisfied	24%	20%	20%	21%
Promptness of Service
Very satisfied	40%	62%	61%	60%
Somewhat satisfied	46%	29%	21%	27%
Help in Resolving Problems or Issues
Very satisfied	51%	59%	51%	52%
Somewhat satisfied	24%	30%	35%	34%

Companies seeking to partner with the Advanced Technology Program (ATP) submit proposals to the ATP. Proposals must be for the development of innovative technologies that could not obtain private funding due to the high technical risk and that have the potential to produce widespread benefits to the economy and society. Proposals are evaluated for technical and economic merit in a rigorous

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1. We have combined the response categories “very satisfied” and “somewhat satisfied” for ease of reporting.

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Date created: July 22, 2005
Last updated: August 11, 2005

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